Refund policy
We accept refund requests on our site for products that meet any of the following requirements: Manufacturing defect
Refund requests can be made within 30 days of receipt of your goods.
Refunds do not apply if:
- Failure to follow maintenance instructions
- Product used
- Open product
Returns Please follow this procedure to return your items by mail:
Before returning an item, contact customer service at didier.bbq@gmail.com to obtain a return acceptance form.
Return the item in its original packaging by courier at your expense in a protected box with the return acceptance slip and original invoice
No return will be accepted without the return acceptance form, without the original packaging or product used.
the shipping costs for the return will not be refunded
Refund requests can be made within 30 days of receipt of your goods.
Refunds do not apply if:
- Failure to follow maintenance instructions
- Product used
- Open product
Returns Please follow this procedure to return your items by mail:
Before returning an item, contact customer service at didier.bbq@gmail.com to obtain a return acceptance form.
Return the item in its original packaging by courier at your expense in a protected box with the return acceptance slip and original invoice
No return will be accepted without the return acceptance form, without the original packaging or product used.
the shipping costs for the return will not be refunded